Customer relationship
development

Create sustainable and profitable relationships with our customers. ​

We train you how to excel your customer relationships. 

Sustainable customer loyalty is a myth, strong bi-directional customer relationships are not. We help you to build privileged relationships with relevant customers. Think as a network and as one company, identify opportunities and grow your revenue and profitability.

Get in contact and share your customer relationship challenge. ​​​
Start to evolerate your customer!  

We offer

Customer action planning 
defining and aligning the short and mid-term project plan covering the customer interface for capturing opportunities and extracting sustainable value
Customer insight creation
​advancing customer understanding and knowledge, incl. interviewing, moderation as well as structuring and sharing information 
Customer relationship development
introducing and implementing a robust process for reaching one-comany thinking and living a new level of supplier-customer interaction 
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Coaching
for employees and teams dealing directly or indirectly with customers, focusing on customer thinking,  interfacing and collaboration
Inter-company workshops
​bringing companies together for intensifying understanding, identifying opportunities, deepening collaboration and creating one-company thinking
Customer interface training
for project, commercial, marketing and sales teams, advancing their skills related to customer interaction
​
1. Real strategic accounts
A shotgun approach almost never works. You will focus on truly strate-gic customers, which are relevant for your business and vice versa.      
2. Network thinking
A single-point of contact does not really work. You will unleash the power of networking by shaping a multi-disciplinary interface.       
3. New opportunities
Customer relationships need a bi-directional approach. Exchange and opening up will create understan-ding and lots of new opportunities.        
4. Sustainable growth
Relationship development means investment. You will invest smartly and selectively for continuously growing with your top customers.   
5. Long-term view
It’s not just about the next quarter. You will establish a robust interface for long-lasting sustainable collabo-ration beneficial for both partners.   
        
6. Customer specialists
Account managers need to be increasingly flexible and multi-facetted. You will develop a new level of customer-centric managers and leaders.             

Your benefits​​

Get in touch and start to evolerate